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Cancellation Policy
BuyZopicloneOnline.uk
At BuyZopicloneOnline.uk, we understand that circumstances may change. Our cancellation policy is designed to be fair, transparent, and easy to understand, while ensuring smooth order processing for all customers.
We recommend reviewing this policy carefully before placing an order.
Order Cancellation – General Terms
Customers may request cancellation of an order provided it has not yet been dispatched and meets the conditions outlined below. Once an order has been shipped, cancellation options may be limited.
External factors such as payment issues, stock availability, or delivery delays may also lead to order cancellation in certain cases.
How to Cancel an Order
You can request an order cancellation by:
- Contacting our customer support team, or
- Submitting a cancellation request through our platform
When requesting a cancellation, you may be asked to provide a brief reason. Once approved, a cancellation confirmation will be sent to you via email.
Refunds for Cancelled Orders
All approved refunds are processed electronically only. We do not issue cash or cheque refunds.
- Refunds are credited back to the original payment method
- Processing time is typically up to 7 working days
- Refund timelines may vary depending on your bank or payment provider
Please ensure that all payment details provided are accurate. BuyZopicloneOnline.uk is not responsible for delays caused by incorrect or invalid banking information.
Non-Refundable Charges
Please note that the following charges are non-refundable under any circumstances:
- Government taxes
- Customs duties
- Import or local handling fees
These charges are imposed by local authorities and are beyond our control.
Situations Where Cancellation Applies
1. Product Out of Stock
If an item becomes unavailable after you place an order, we may cancel the order automatically and issue a refund.
In some cases, a partial order may be fulfilled if stock is partially available, subject to customer confirmation.
2. Non-Receipt of Payment
If payment is not completed within 24 hours of order placement, the order may be cancelled automatically.
You will receive:
- An initial order email, followed by
- A final invoice requesting payment
Failure to complete payment within the specified time may result in cancellation.
3. Delivery Delays
If you are dissatisfied with delivery timelines, you may request cancellation before dispatch.
If the order is already in transit, refunds may be partial, and deductions may apply for customs or shipping charges already incurred.
4. Incorrect Product Delivered
If you receive an incorrect product or dosage:
- Notify us within 7 days of delivery
- After verification, we will arrange a replacement or refund
Requests made after 7 days cannot be accepted.
5. Tampered or Damaged Product
If a product arrives with a broken or tampered seal:
- Contact us within 7 days of receiving the order
- Provide necessary details for verification
- Eligible cases will receive a replacement or refund
Important Notes
- Cancellation requests must be made as early as possible
- Orders that have already cleared customs may not be eligible for full refunds
- Claims submitted after the stated timeframes cannot be processed
Need Assistance?
Our customer support team is always available to help with:
- Order cancellations
- Refund queries
- Delivery concerns
Please contact us promptly so we can assist you quickly and efficiently.