Return & Refund Policy

BuyZopicloneOnline.uk

At BuyZopicloneOnline.uk, we aim to provide a smooth, transparent, and reliable shopping experience. We encourage all customers to review this Return & Refund Policy carefully to understand how orders, deliveries, cancellations, and refunds are handled.

This helps avoid confusion and ensures a fair process for both customers and our team.

Order Confirmation

Once you place an order, you will receive an email confirmation containing your order details, including product information, pricing, and billing summary.

After successful payment, a final order confirmation will be sent, confirming:

Order reference number
Final order value
Estimated delivery timeframe

If any item becomes unavailable or only a partial order can be fulfilled, this will be clearly mentioned in the final confirmation.

Shipping & Dispatch Confirmation

After payment is completed, your order enters processing. Once your package is prepared for shipment, you will receive a dispatch confirmation email with tracking details.

Orders are typically dispatched within 24–48 hours
Tracking instructions are provided step by step
Support is available if you need assistance understanding your tracking details

Please note: once an order has been dispatched, shipping address changes are not possible, as this may result in delivery failure.

Delivery Timeframes

Domestic deliveries usually arrive within a few working days
International deliveries may take longer due to customs and local courier handling
Most orders are delivered within 15–20 working days from order placement

Delays may occur due to customs clearance, weather conditions, public holidays, or other unforeseen circumstances beyond our control.

Customers are encouraged to monitor tracking updates and contact our support team if delivery exceeds the expected timeframe.

Customs & International Shipping

For international orders, packages may undergo customs inspection, which can cause additional delays.

Customs processing time varies by country
We are not responsible for delays caused by customs authorities
Once cleared, packages are handed over to local courier services for final delivery

We recommend allowing extra time for international shipments.

Lost or Undelivered Orders

Although rare, if an order is lost during transit:

Customers must contact us if the package has not arrived within 21 days
After verification, we will either reship the order or issue a refund
Requests must be submitted within 8 weeks of order placement

Claims made after 8 weeks cannot be accepted.

Taxes, customs duties, or local fees (if applicable) are not covered in reshipment or refund cases.

Returns, Refunds & Damaged Items

If you receive a product with a broken or tampered seal, please notify us within 7 days of delivery.

Requests reported within 7 days are eligible for review
After verification, we may arrange a replacement or refund
Returns or refund requests made after 7 days cannot be accepted

All claims are subject to inspection and confirmation by our support team.

Refund Method

Approved refunds are processed electronically
Refunds are credited back to the original payment method
Cash refunds are not offered

Processing time may vary depending on your payment provider.

Need Help?

Our customer support team is always available to assist with:

Order tracking
Delivery concerns
Returns or refund requests

Please contact us promptly so we can help resolve any issue as quickly as possible.

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